Service Desk

David Poole
Service Desk

David has always been involved in the service industry, he started his career as a tyre fitter at a national tyre company, working his way through from truck and car tyre fitting progressing to assistant manager and then eventually to mobile service manager, learning key skills along the way

David then moved to a resource planning position, where he further expanded his knowledge on resource planning and getting the most out of the field force whilst keeping customer satisfaction at the top of the list.

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Today David uses the skills above to effectively plan workloads, keeping customer satisfaction as a top priority, as well as keeping a positive attitude at all times.

Tracey Morris
Service Desk

Tracey joined SCS in January 2016

Tracey has always worked in a customer service role throughout her career starting from basic administration duties up to Supervisory roles.

Her first job was on a Youth Opportunity Scheme for a company selling Tractors in Warrington where she spent 6 months learning all the basic skills that she excels at today.

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Tracey then went on to spend 13 years in the Telecoms industry and then on to maintenance service support which leads Tracey to her current role at SCS Technologies.

Tracey is a key member of the SCS service desk, here she helps coordinate over 400 calls a month on a national basis, from arranging 4 hour calls/365 days a year to scheduling regular PMI visits.

In Tracey’s words “ It’s the people you work with and support that make all the difference”.

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