Engineering

Sue Sunderland
Field Service Manager

Sue is a recent addition to the SCS team joining us as our new Field Service Manager. Sue comes with a wealth of experience after 10 years working within the Energy and Property Services industry.

Sue’s area of expertise is managing Field Based teams. Her work with Blue Chip organisations such as GE Capital and Cable and Wireless will ensure our customers receive a first class service.

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Sue’s main aim is to lead and support the Field Team to ensure maximum client focus and productivity. Ensuring the team are fully trained and motivated is a top priority for Sue.

As SCS continues to grow Sue believes ensuring the team meet the highest standards is the key to delivering excellence for our clients.

Andie Rabone
Senior Engineer

Andie joined the SCS team in 2005 as a Service Engineer. With a background in IT where he undertook software development and hardware installations, he quickly became an expert in his field. His reliability and dedication to the engineering team soon led to a well-deserved promotion to Senior Engineer. His ‘can do’ attitude and excellent problem solving skills makes Andie an engineer you can trust.

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Andie promotes the SCS ethos of putting our customers’ needs first. He has an exceptional rapport with our customers and his onsite professionalism is second to none. Andie’s methodical approach and vast knowledge in the field means he can always be called upon for support and advice from customers and colleagues alike. Day or night you can depend on Andie to install, maintain and resolve all your engineering needs.

Richard Urmston
Senior Engineer

Richard joined the SCS team in 2016 following a distinguished career in the Royal Navy. The invaluable skills and experience he gained running a Met Office have been further enhanced with an array of CAI qualifications in Satellite and Terrestrial Installation that help Richard steer SCS in the right direction.

Richard joined SCS as a Service Engineer in the North West and was soon promoted to Senior Engineer. With 14 years’ experience as an install and maintenance engineer his knowledge of the industry is second to none. Richard is committed to “maintaining tomorrow’s technologies today” and keeps abreast of developments in all areas of TV, Aerial, Satellite, CCTV and Door Access.

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Richard is highly motivated and quick to learn, an adaptable ‘team player’ who shares his knowledge and experience readily with colleagues. In his new role as Senior Engineer he provides guidance and training to new engineers cementing the SCS standard of providing a first class service.

Richard is passionate about customer care and service. His aim is to get the job done right ‘first time’ with the minimum of disruption to the customer. Richard’s calm and level headed approach puts customers and colleagues at ease. Richard aims to provide a first class service in everything he undertakes. We here at SCS are lucky to have him on board!

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